BabyFlix – Ultrasound Streaming & Prenatal Media Platform

We brought technology and emotion together through a seamless prenatal video platform. BabyFlix empowered clinics to share life’s earliest moments securely, instantly, and beautifully.

Scope
  • Mobile & Web Optimization
  • Conversion Funnel Cleanup
  • API Integrations
Use Case
  • User Engagement Growth
  • Customer Retention
  • Platform Scalability
Industry
  • Healthcare Tech
  • Prenatal Media
  • D2C / B2B Platforms
Tools Used
  • AWS S3
  • Kaltura
  • Wowza

The Challenge

BabyFlix, a leading platform that allows parents to view, share, and store ultrasound videos, faced challenges in delivering a smooth and emotionally engaging user experience. With growing traffic from clinics and families, the platform struggled with:

  • Slow Video Load Times across devices
  • Inconsistent User Experience on mobile and desktop
  • High Drop-offs during account setup and onboarding
  • Integration Challenges with clinic systems and media upload workflows
  • Low Feature Discovery despite richer capabilities

BabyFlix required a comprehensive overhaul of its experience, focusing on improving speed, accessibility, and content delivery, particularly for new parents seeking emotional support on the go.

The Opportunity

With clinics adopting digital-first ultrasound sharing, BabyFlix had a huge opportunity to strengthen its position as the global leader in prenatal media. The goal was to realign the platform toward speed, simplicity, emotional connection, and effortless sharing.

  • Enhance mobile-first UI for new and expecting parents.
  • Improve streaming performance and reduce buffering.
  • Smoothen onboarding to reduce drop-offs.
  • Optimize media storage and delivery for scalability.
  • Personalize user journeys to increase engagement.

What We Did

We redesigned BabyFlix’s digital experience using a full-funnel optimization approach, from media delivery to UX improvements.

  • Platform Performance Optimization: Reduced video buffering, optimized server load, and improved streaming pipeline.
  • Unified Mobile Experience: Refreshed UI for simplicity, clarity, and easy navigation on all devices.
  • Onboarding Flow Optimization: Shortened login/sign-up friction and improved clinic-to-parent handoff flows.
  • Personalized User Engagement: Introduced tailored prompts, reminders, and guided flows for new parents.
  • System Integrations: Strengthened clinic integrations for smoother uploads, notifications, and media sharing.
  • Backend Efficiency: Improved file processing, compression, and CDN delivery through enhanced workflows.

The Outcome

Our platform-wide improvements helped BabyFlix deliver more emotional value to families, reduce friction, and improve performance metrics across the board.

  • Faster Media Delivery speeds and reduced buffering.
  • Higher User Engagement due to better UI and reminders.
  • Lower Drop-off Rates during onboarding.
  • Better Clinic Satisfaction with improved upload flows.
  • Improved Mobile Experience across major devices.

The Results

Higher

Engagement

Lower

Onboarding Drop-offs

Better

Streaming Performance

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