Managed IT Services

Skilled ITSM Developers Available for Hire

At Foreignerds, our developers possess the proficiency to craft dynamic, bespoke IT service management solutions, empowering businesses through streamlined cloud-based automation, enhanced problem management, and root cause analysis modules that optimize IT workflows in real-time.

Tailored ITSM Software Development

Addressing BYOD infrastructure risks, our ITSM software incorporates third-party integrations and preventive maintenance applications, ensuring seamless task scheduling, automation, and recording across multiple devices. Robust configuration management safeguards the integrity of your IT environment.

Comprehensive IT Procurement Services

Our services encompass eProcurement/eSourcing efficiency enhancements and Information Services Procurement Library (ISPL) augmentation. We integrate service catalog functionalities and deploy service delivery automation workflows to enhance efficiency.

Specialized ITSM Programming

It is simply how IT teams operate the end-to-end delivery of IT services to customers. Our IT experts engineer custom web-based service desk platforms for ITSM systems, featuring secure Customer Service Request (CSR) management portals. Additionally, our tailored contract management software efficiently plans client resource allocations.

Integrated Custom ITSM Solutions

We integrate your systems into a unified IT platform, consolidating CRM, ERP, HRMS, analytics & reporting systems, financial operations, payroll management, and digital marketing tools. This integration enhances and streamlines your ITSM processes.

Effective SLA Management Systems

Our developers create customized Service Level Agreement (SLA) management systems, handling site-specific SLAs, configuring separate requests, ensuring automatic assignments, and prioritizing tasks based on predefined parameters.

Advanced Root Cause Analysis Systems

We engineer root cause analysis software for IT service continuity management, integrating disaster recovery capabilities. This includes automated data backups, private branch exchange restoration, and more, ensuring comprehensive disaster mitigation.

Support Services for ITSM

We provide both technical and non-technical support for all ITSM portals. Our services are offered in blocks of 100 hours, with reduced rates based on the purchased hours. Optimal rates are available when utilizing our full-time, dedicated resource(s).

Services under BoH ITSM Portal Support include:

Technical Programming Support
Functional Non-Programming Support

Implementations & Integrations
DevOps Assistance

Configuration and Setup
Troubleshooting and Bug Fixes

Get Expert Developer

Tailored ITIL Frameworks

We create personalized IT Infrastructure Library (ITIL) frameworks that delineate top practices for streamlining and automating your workflows swiftly. Our programming entails user-defined dashboard customization, self-service ticketing features, and seamless third-party integrations with ServiceNow, BMC, ZenDesk, Jira, and other platforms.

Bespoke CMMS Software Solutions

Crafting Computerized Maintenance Management Systems (CMMS), we automate real-time Domain Name System (DNS) workflows, project management, external requests handling, asset history records maintenance, and efficient hardware inventory management.

Comprehensive Governance, Risk & Compliance (GRC) Solutions

We interlink your business, security, and IT-related systems to forge a unified IT management service solution. This consolidated system monitors governance, risk, and compliance lifecycles, automating processes while fortifying data integrity.

Innovative Service Desk Analytics Solutions

Our analytics-driven service desk solutions optimize IT productivity by automating service requests, incidents, changes, asset tracking, staffing, budgeting, and other daily operational tasks, presenting customizable and intuitive “insight” reports.

Development of Call Center Tracking Software

Our developers engineer ITSM tools like call center tracking software, enhancing customer engagement through Automated Call Distributor (ACD) modules, SIP (Session Initiation Protocol) integrations, and enterprise workload management, ultimately improving customer satisfaction.

Cutting-edge Predictive Maintenance Software Solutions

We design software to refine infrastructure and incident management by integrating predictive analytics. These applications perform root cause analysis and identify potential failure patterns, elevating system quality and stability.

IT Lifecycle Management Solutions

Foreignerds offers lifecycle management solutions such as Asset Management Systems (AMS) software, auto-discovery tool development, metadata repository creation, and more. These solutions facilitate data collection, storage, and tracking license renewals for hardware/software.

Custom ITSM Incident Reporting Portal Features

Augmenting your current ITSM portal, we introduce customized features to bolster resilient IT services, track issue resolution times, and consolidate essential data on a unified, cloud-based ITSM platform.

DevOps Management

We construct and maintain your ITSM incident reporting platform using automated technologies, mitigating risks and minimizing friction between IT operations and development.

Knowledge Management

Implementing a streamlined knowledge base, we integrate time tracking modules to measure how swiftly IT professionals identify and resolve issues, aiding organizations in optimizing time management.

Time Tracking Management

Integrating a time tracking module enables measurement of the duration IT professionals take to pinpoint, diagnose, and resolve issues, empowering organizations to fine-tune their time management practices.

Incident Management

Through your tailored incident management portal, users can lodge IT-related inquiries directly from their employee portal, ensuring seamless organizational operations without interruptions.

Problem Management

Incorporating problem management modules is aimed at identifying root causes of issues and employing problem-solving processes to proactively avert future disruptions.

Request Management

Our request management modules offer employees an intelligent and intuitive self-service portal, enabling swift submission of urgent IT service requests.

Change Management

Streamline the complex change request and management processes by automating approvals, retaining full control over all alterations made.

Get A Developer

Tailored Enterprise Workflow Optimization

We consolidate your existing internal business systems into a unified platform, fostering interconnectivity, enhancing employee agility, and modernizing IT operations, thereby transforming your business operations.

Asset Management

Managing money on behalf of institutions, sovereign wealth funds, pension funds, corporations, & other large groups. Utilizing asset tracking management, users can oversee costs, infrastructure, operations, field services, and more, streamlining inventory, stockroom, and contract decision-making.

Project Management

An IT project manager is a professional that helps organizations achieve their IT goals by effective planning and executing. We integrate a time tracking module to gauge the duration taken by IT professionals to diagnose and resolve issues, allowing organizations to optimize time management.

IT Workforce

Foreignerds aids in uniting your enterprise by crafting a singular, cloud-based platform that integrates IT, risk management, and security operations. This facilitates secure, automated IT ticket service responses capable of anticipating, preventing, and resolving issues.

Get Expert Developer

Tailored Integrations of Custom ITSM Software for Service Providers

We unify your internal business systems with leading IT service management software, including JIRA, ServiceNow, ZenDesk, IBM, SolarWinds, HaloITSM, and various others, ensuring swift resolution of your IT-related issues.

JIRA Integration

Integrating JIRA from Atlassian into your existing systems fosters collaboration and advanced automation, empowering team members to create change requests without necessitating approval.

ServiceNow Integration

The integrated platform of ServiceNow ITSM & ITSM Professional versions offers users access to knowledge and problem management features through a self-service portal.

ZenDesk Integration

ZenDesk integration augments workflows with features like Knowledgebase, self-service modules, virtual customer assistance, live chatting & messaging, enhancing operational efficiency.

IBM Integration

Incorporating the IBM ITSM platform into your current business systems ensures end-to-end visibility, control, and automation of IT-related workflows seamlessly.

SolarWinds Service Desk Integration

Seamless integration with SolarWinds Service Desk platform grants access to ticketing, self-service incident reporting portals, and CMDB features for all users round the clock.

HaloITSM Integration

Our developers seamlessly integrate HaloITSM into your existing business systems, refining workflows into intuitive, real-time processes seamlessly.

FAQs

What is ITSM, and why is it important?
ITSM refers to the implementation and management of quality IT services that meet the needs of the business. It's crucial as it aligns IT services with the needs of the organization, ensuring efficient operations and customer satisfaction.
What are the core components of ITSM?
Core components include Incident Management, Problem Management, Change Management, Configuration Management, Service Level Management, and more, aimed at optimizing IT services.
How does ITSM benefit an organization?
ITSM enhances operational efficiency, improves service quality, minimizes downtime, boosts customer satisfaction, and aligns IT services with business objectives, leading to cost savings and improved productivity.
What ITSM tools are commonly used in the industry?
Popular ITSM tools include ServiceNow, JIRA Service Desk, Zendesk, BMC Remedy, Freshservice, and more, offering various functionalities for managing IT services.
What is the difference between ITIL and ITSM?
ITIL (IT Infrastructure Library) is a framework that provides guidelines for implementing ITSM. ITSM is the broader practice of managing IT services, while ITIL is a set of best practices within ITSM.
How does ITSM help in managing IT incidents?
ITSM streamlines incident management by providing standardized procedures for identifying, logging, categorizing, prioritizing, and resolving incidents to restore normal service operations quickly.
What role does ITSM play in change management?
ITSM's change management ensures that changes to IT systems are planned, approved, implemented, and reviewed in a controlled manner, reducing risks and disruptions to the business.
How does ITSM contribute to asset management?
ITSM includes asset management processes that track and manage IT assets throughout their lifecycle, optimizing their usage, reducing costs, and ensuring compliance.
What are the key steps in implementing ITSM within an organization?
The steps involve assessing needs, defining processes, selecting appropriate tools, training staff, implementing processes, and continuously monitoring and improving the ITSM framework.
How can ITSM improve customer service?
ITSM aligns IT services with customer needs, enabling quicker response times, improved incident resolution, self-service options, and enhanced communication, leading to superior customer service experiences.