Common Wix Errors and How to Resolve Them
Common Wix Errors and How to Resolve Them

Common Wix Errors and How to Resolve Them

Introduction: Running an eCommerce business can be incredibly lucrative, but it comes with its fair share of challenges. Online retailers face numerous technical and non-technical hurdles while striving to succeed in today’s competitive marketplace. In this blog, we’ll delve into some of the recurring problems that Wix users may encounter and provide solutions to address these issues effectively.

  1. The Three Types Of Errors To tackle Wix issues efficiently, it’s essential to categorize them into three major types:

Live Site Errors Live site errors encompass issues like multi-device compatibility, improper page elements, and slow page load times. The solution varies depending on the problem. For example, the “Wix error 10104” can be resolved by using Incognito mode, making necessary changes, and saving the edits.

Browser Compatibility Problems Sometimes, your Wix website may not display correctly on different browsers. To resolve this, follow these steps:

  • Open the browser settings and navigate to “Advanced” > “Privacy and Security” > “Site Settings” > “Cookies.”
  • Enable the toggle for “Allow sites to save and read cookie data.”
  • Refresh the page (Ctrl + F5) and reload it.

Editor Issues Editor-related errors occur during site creation and design. To quickly address these problems:

  • Reload the page using Incognito Mode.
  • Clear your browser’s cache and cookies.
  • Disable web extensions and plugins.
  • Refresh the window and attempt again.
  1. Wix Error Code 10104 Wix error code 10104 is a common recurring issue caused by misconfigured system files or registry problems on your computer. To resolve it:
  • Open your Wix Editor in Incognito Mode.
  • Make the same changes that triggered the error.
  • Click on ‘Save’ or ‘Publish.’ If the issue persists, contact customer service with specific details.
  1. Error 502 (Bad Gateway) This error occurs when the server does not receive a valid request or experiences a delay in processing. To fix it:
  • On Windows PC, press Ctrl + F5 (Command + R on Mac).
  • Refresh the page.
  • Attempt to visit the URL again. If the problem persists, consider disabling antivirus software or changing your network connection or consult Wix Technical Support.
  1. Error 401 (Unauthorized) Error 401 indicates restricted access due to incorrect login details or other entry restrictions. To resolve this:
  • Verify the URL’s correctness and reload the page if necessary.
  • If accessing a specific page, locate the login link and enter your credentials.
  • Reset your credentials if necessary.
  • Try accessing the URL in a different browser.
  • Clear cache and cookies if needed.
  1. Error 403 (Forbidden) Error 403 signifies forbidden access, often due to an invalid URL. Resolve it by:
  • Confirming the URL’s accuracy.
  • Clearing browser cache and cookies.
  1. Error 404 (Not Found) Error 404 indicates that the requested page does not exist. Resolve it by:
  • Refreshing the current page.
  • Verifying the URL’s correctness.
  • Trying to access the page via the homepage.
  • Using a different browser. If the issue persists, clear the cache on the original browser.
  1. Error 500 (Internal Server Error) Error 500 is a generic server error. To address it:
  • Refresh the page.
  • Recheck the URL’s correctness. If the issue persists, contact Wix support.
  1. Other Common Technical Issues On Wix Apart from the aforementioned errors, you might encounter additional technical problems:

Wix Login Problems

  • Forgot Password: Reset your password using the ‘Forgot Password’ link.
  • No Access to Registered Email: Fill out the “Ownership Verification Form” with an alternate email.
  • Login Issues After Password Reset: Clear cache and cookies, then retry.
  • Forgot Registered Email: Use the account email locator tool or submit a support ticket.

Wix Editor Not Working In Chrome

  • Access in Incognito Mode.
  • Clear browser cache, disable extensions, and ensure Chrome is up-to-date.
  • Try another browser.
  • Check for third-party custom codes and security settings.
  • Switch network connections if necessary.

Wix Site Isn’t Saving Changes

  • Check “Site History” to verify changes.
  • Resolve error messages (Error 15 or Error 17) by following specific steps.
  • Contact Wix support if the issue persists.

Other Wix Editor Problems

  • Error 30003: Submit a support ticket to connect your domain correctly.
  • HTTP Status 413: Clear browser cache and close/restart the browser.
  • Unable to View Gridlines: Enable gridlines from the Tools menu.
  • Unable to Open Editor: Contact support with relevant details.
  • Formatting Issues: Paste text as plain text or adjust formatting as needed; contact support if problems persist.


Running an eCommerce business on Wix offers immense potential, but it comes with challenges that must be addressed promptly. By understanding and resolving common Wix errors independently, you can ensure a smoother online shopping experience for your customers and maintain the profitability and reliability of your business.

Post On September 29, 2023 | By Geneva Obrien

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