Common Wix Errors and How to Resolve Them
Common Wix Errors and How to Resolve Them

Running an eCommerce business comes with immense profit potential, yet it’s not without its challenges. Store owners grapple with an array of hurdles, spanning technical and non-technical realms, striving to carve a niche in today’s cutthroat market.

From product sourcing to sales, selecting the ideal website builder, and ensuring smooth order fulfillment, online retailers juggle multiple responsibilities. In the quest to scale an online venture, the choice of service provider holds paramount importance. While there exists a plethora of e-commerce website builders, each with its merits and demerits, this discourse zeroes in on recurring issues often encountered by Wix users.

Wix, functioning as both a website builder and a CMS akin to Squarespace and WordPress, enjoys widespread popularity due to its cutting-edge technology and user-friendly interface. However, its prevalence doesn’t render it immune to setbacks. While many recurring errors are benign and easily remedied, they can substantially impact the user experience.

Issues such as compatibility glitches, broken URLs, server and connectivity hiccups, SEO malfunctions, and akin problems can trigger elevated bounce rates, leading to increased cart abandonment and missed sales opportunities. If left unaddressed, these recurrent errors may precipitate significant declines in profitability, reliability, and relationships with customers and business associates.

Hence, it’s pivotal to discern and rectify these issues autonomously, rather than relying solely on customer service interventions. Bearing this in mind, let’s delve into common recurring Wix problems and efficient methods for their resolution.

The Three Types Of Errors

To swiftly resolve any issue, identifying its specific type within Wix is crucial. Broadly, three primary categories encompass the majority of setbacks encountered:

  • Live site errors
  • Browser compatibility challenges
  • Editor issues

Let’s delve deeper into each error type and explore effective means of resolution:


Live Site Errors

Common Live Site Issues

Wix Live Site issues encompass challenges such as multi-device compatibility, improper rendering of images and elements, and prolonged page load times. Specific scenarios, like encountering the “Wix error 10104,” often find resolution in accessing the editor in Incognito mode, effecting the necessary changes, and saving the modifications.

Browser Compatibility Problems

Frequent browser Compatibility issues plague Wix users, causing websites to display improperly on different browsers. To rectify this, consider the following steps based on your browser:

  • Open the ‘Settings’ tab (usually in the top-right corner).
  • Navigate to “Advanced” > “Privacy and Security” > “Site Settings” > “Cookies.”
  • Enable the toggle for “Allow sites to save and read cookie data.”
  • Refresh the page (use Ctrl + F5) and reload.

Editor Issues

Errors during site creation, page maintenance, and Wix Editor usage are common occurrences. Swiftly address these problems by:

  • Reloading the page using Incognito Mode.
  • Clearing your browser’s cache and cookies.
  • Disabling web extensions and plugins.
  • Refreshing the window and retrying the action.

10104 Error

Wix error code 10104, while cryptic in its explanation, usually results from misconfigured system files, indicating potential registry problems on your computer. To resolve:

  • Open your Wix Editor in Incognito Mode.
  • Replicate the changes made before encountering the error code.
  • Click on ‘Save’ or ‘Publish.’
  • If the issue persists, contact customer service with your Wix username, password, website’s name, details of changes made, and any additional information related to the error.

Error 502 (Bad Gateway)

Wix error 502, indicating a server-related problem, occurs when your request to access a URL takes too long or is canceled during processing. To remedy:

  • Retry accessing the URL after a short interval.
  • If the problem persists, contact Wix support with details of the issue for further assistance.


Troubleshooting Common Wix Errors (Part 2)

Wix Error 502 Continued…

If the initial steps haven’t resolved the Wix error 502 (Bad Gateway), you can attempt the following:

  • Hit Ctrl + F5 on Windows or Command + R on Mac:
      • Force-refresh the page to ensure the latest content is loaded.
  • Refresh the Page:
      • Manually refresh the page to see if the issue persists.
  • Try Visiting the URL Again:
      • Attempt to access the URL once more.
  • Disable Antivirus Software:
      • Temporarily disable any antivirus software, as it might interfere with the connection.
  • Try a Different Network Connection:
      • Switch to a different network to rule out network-related issues.
  • Contact Wix Technical Support:
    • If the problem persists, reach out to Wix Technical Support for further assistance.

Error 401 (Unauthorized)

Error 401 indicates restricted access due to incorrect login details or entry prohibitions. Here’s what you can do:

  • Verify Correct URL:
      • Confirm the URL is accurate, re-enter if necessary, and reload the page.
  • Use Login Link:
      • If accessing a specific page, locate the login link, enter credentials, and try again.
  • Reset Credentials:
      • If unsure about credentials, reset them or request the necessary access.
  • Try Another Browser:
    • Access the URL using a different browser; clear cache and cookies if the error persists in one browser.

Error 403 (Forbidden)

Error 403 signifies unauthorized access, often due to an invalid URL. Resolve it by:

  • Check URL Accuracy:
      • Confirm the correctness of the URL.
  • Clear Browser Cache and Cookies:
    • Clear cache and cookies to eliminate potential issues.

Error 404 (Not Found)

Error 404 indicates that the page doesn’t exist at the entered URL. Possible reasons and solutions:

  • Check Site Status:
      • Ensure your site is live.
  • Verify Domain Connection:
      • Confirm the domain is connected to Wix.
  • Clear Cache:
      • Clear cached URLs from previous connections.
  • Check Webpage Existence:
    • Ensure the webpage still exists.

By following these steps, you can troubleshoot and address common Wix errors, improving your website’s functionality and user experience.


Troubleshooting Common Wix Errors (Part 3)

Additional Wix Technical Issues

Wix Login Problems

Encountering issues with logging in on Wix can arise from various factors. Here’s how to address different scenarios:

  • Forgotten Password:
    • If unable to log in due to a forgotten password, click on the ‘Forgot Password’ link in the sign-in window.
    • Follow the prompts to reset the password, providing the registered email.
    • You’ll receive a link to set a new password.

Wix Editor Not Working In Chrome

If you’re experiencing difficulties with the Wix Editor in Chrome, consider the following:

  • Browser Compatibility:
    • Ensure you are using an updated version of Google Chrome.
    • Clear the browser cache and cookies.

Wix Site Isn’t Saving Changes

If changes made on your Wix site are not saving, try the following steps:

  • Refresh the Page:
      • Reload the page to ensure you are working with the latest version.
  • Re-enter the URL:
      • Double-check the URL and re-enter if necessary.
  • Try Entering via Homepage:
      • Access the same page through the homepage rather than directly.
  • Switch to Another Browser:
    • Test the site on a different browser; if it works, clear the cache on the original browser.

Error 500 (Internal Server Error)

Error 500 indicates a general problem with the server, lacking specificity on the exact issue. To address this:

  • Refresh the Page:
      • Reload the page you are on.
  • Re-enter the URL:
    • Double-check the URL and ensure accuracy.

This error typically resolves independently, but if it persists, contact Wix support for assistance.

By addressing these additional technical issues, you can enhance your experience with the Wix platform. If problems persist, don’t hesitate to reach out to Wix support for personalized assistance.

Additional Wix Technical Issues (Part 2)

Wix Login Problems

Facing challenges accessing your Wix account? Here are solutions for common scenarios:

  • No Access to Email Account:
      • If you can’t access your registered email to reset the password, complete the “Ownership Verification Form” and provide an alternate email.
      • Upon verification, you’ll receive guidance on the next steps.
  • Unable to Access Account After Password Reset:
      • If issues persist after resetting the password, clear your browser’s cache and cookies.
      • Reopen the browser, revisit the password reset link, and set a new password.
      • Ensure cookies aren’t blocked on your browser, as this may hinder Wix sign-in.
  • Forgot Registered Email:
      • Use the account email locator tool to find the associated email address.
      • If unsuccessful, submit a support ticket with relevant details for assistance.
  • No Access to Phone for 2-Factor Authentication:
    • If 2-factor authentication is enabled but the connected phone is inaccessible, submit the “Ownership Verification Form.”
    • Provide an alternate email for verification, and upon confirmation, you’ll receive instructions on the next steps.

Wix Editor Not Working In Chrome

Encountering issues with the Wix editor in Chrome? Resolve local problems with the following troubleshooting tips:

  • Browser Compatibility:
      • Ensure you’re using an updated version of Google Chrome.
  • Clear Cache and Cookies:
      • Clear your browser’s cache and cookies to eliminate potential conflicts.
  • Disable Extensions:
      • Temporarily disable browser extensions, as they might interfere with the Wix Editor.
  • Check Browser Settings:
    • Review browser settings to ensure they align with Wix’s requirements.

By addressing these login and editor-related issues, you can optimize your experience on the Wix platform. If problems persist, reach out to Wix support for personalized assistance.

Troubleshooting Wix Editor Issues in Chrome

Encountering problems accessing the Wix Editor in Chrome? Here’s a step-by-step guide to resolve these issues:

  • Use Incognito Mode:
      • Access the Editor using Chrome’s Incognito Mode to bypass potential cache or extension-related issues.
  • Clear Cache and Disable Extensions:
      • If Incognito Mode doesn’t work, clear your browser’s cache and disable extensions or plugins that might interfere with the Editor.
  • Update Chrome:
      • Ensure Chrome is running the latest version. Outdated versions may cause conflicts with the Editor’s functionality.
  • Try a Different Browser:
      • To confirm if it’s browser-specific, attempt to open the Editor on another browser. If successful, consider reinstalling Chrome to troubleshoot the issue.
  • Disable Custom Codes:
      • Temporarily disable any third-party custom codes in your Wix dashboard, particularly those added for tracking or analytics purposes.
  • Check Security Settings:
      • Verify if antivirus, anti-malware, or firewall settings are causing the problem. Test accessing the Editor on a different device or temporarily disable security tools.
  • Try Alternate Network Connection:
      • Connect to a different Wi-Fi or LAN network to check if network-related issues are affecting Editor access.
  • Contact Customer Support:
    • If previous steps haven’t resolved the issue, reach out to Wix’s customer support.
    • Provide detailed information including a screenshot of the Console tab (Ctrl + Shift + J for Windows PC / Command + Option + J for Mac), your website’s name and URL, and specifics about your computer’s OS and browser version.


By following these steps, you can troubleshoot Wix Editor issues in Chrome and resume working on your website. If these solutions don’t resolve the problem, contacting Wix’s customer support with the mentioned details is advisable for further assistance.

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